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Help when your writing hits a snag.

ProText is a browser first writing workspace. Find a quick answer below, or email us when you need a human response.

Common questions

Start here.

The essentials about the free tools, local history, AI actions, and the mobile app.

Are the browser tools free?

Yes. The current browser tools are free to use without an account, and the Text Pro app is available on iPhone, iPad, and Android. Any future paid features will be explained before they are offered.

Is my text uploaded when I count it?

Basic counts and recent history run in your browser and stay on this device. Text is sent through the Moruk AI gateway only after you choose an AI writing action.

How do I report a bug?

Email hi@protext.app with the page or tool you used, your browser and device, the steps that caused the issue, and what you expected to happen. Please do not include private document text unless it is necessary to reproduce the problem.

Can I request a feature?

Yes. Send an idea to hi@protext.app. A short description of the problem you are trying to solve is more useful than a specific implementation request, and we read every message.

Where can I download the Text Pro app?

The Text Pro app is available on the App Store for iPhone and iPad and on Google Play for Android. The free browser workspace is also available today, with no account required.

Can I change my analytics choice?

Yes. Use Cookie settings in the footer at any time. The Privacy Policy explains the current analytics, local storage, and diagnostics setup.

Privacy aware support

Tell us what happened, and we will help you find the next step.

For privacy questions, bug reports, feature ideas, or mobile app questions, email hi@protext.app.